International Repair Facilities

Australia
Canada
Germany
Great Britain
Japan

Contact Us

Royer Labs
Attn: Repair Department
2711 Empire Ave.
Burbank, CA 91504

support@royerlabs.com

Repair Prices

R-101 - $135.00
R-121 - $135.00
R-121 - Live $135.00
R-122 - MKll $150.00
R-122 - MKll Live $150.00
R-122V - $150.00
SF-2 - $150.00
SF-12 - $275.00
SF-24 - $275.00
SF-24V - $275.00

Allow 10 business days for repairs.

Rush Charge R-Series mics (3 days) $40.00

Rush Charge SF-Series mics (4 days) $60.00

Return Athorization Forms

US Repair Authorization Form

International Repair Authorization Form

Correct Packing

Always pack your microphone well, like this:

correct packing

Incorrect Packing

Do not pack your microphone like this! (these are actual packages we have received)

wrong packing 1

Repair and Service

If your microphone is in need of service, please follow these instructions carefully to be sure it isn’t damaged during shipping or held up at Royer Labs due to missing information.

How To Tell If Your Ribbon Microphone Is Stretched

1)  Fill out and print our Return Authorization Form (choose domestic (U.S.A.) or international below).  You will need an RA (Return Authorization) number, which you can get by calling us at 1-818-847-0121.

2)  Carefully package your microphone(s) following our Packaging Instructions below. Be sure to include your completed Return Authorization Form. Boxes are often damaged during shipping, but proper packaging will help assure your microphone arrives in the same condition you sent it in. Royer is not responsible for shipping-related damage due to improper packaging.

3)  Royer Labs offers the first re-ribbon free to original owners. If you bought your microphone new from a Royer Labs Dealer or Distributor and this is your first re-ribbon, there will be no charge for your repair. Just include proof of purchase (a copy of your sales receipt) with your Return Authorization Form, showing you are the original purchaser. Your dealer should be able to get you a copy if it’s missing.

Domestic Repair (within the U.S.A.)

  1. Download and fill out the Royer US Repair Authorization Form (PDF).
  2. Call us at 818-847-0121 to obtain a return authorization number. Microphones that are sent to Royer Labs without a return authorization number take longer to process and return.
  3. Go over the packing instructions (below) to make sure the microphone is properly packed before you send it. Please note that the owner assumes responsibility for shipping expenses to and from the repair facility.
  4. Ship to:
    Royer Labs
    Attn: Repair Department
    2711 Empire Ave.
    Burbank, CA 91504

Packing Instructions
Your microphones are precision instruments and must be carefully packed whenever they are shipped. Even microphones in need of repair or service must be packed sufficiently. Proper evaluation by the service department is only possible if no further damage occurs during shipping.

If you've kept your original cardboard box and foam ends that the mic came in, place the wooden presentation case in this box and seal it. If you have discarded these items, wrap the wooden presentation case with some bubble wrap.

Place this package in the center of a larger box with plenty of packing material (peanuts, popcorn, shredded paper, etc.) around the packed mic.

Be sure to include the Royer repair authorization form with the microphone (and proof of purchase if this is a free warranty repair).

International Repair

International Repair Facilities

Please contact the repair facility in your area.

Australia: Mick Wordley sales@mixmasters.com.au

Canada: Mark Holman mark@hhbcanada.com

Germany: Mario Hasken mh@sea-vertrieb.de

Great Britain: Mark Boffin boffin@funky-junk.com

Japan: Toshio Sato t_sato@miyaji.co.jp

If we don't have a repair facility close to you, please follow the instructions below to send your microphone back to the original factory.

  1. Download and fill out the Royer International Repair Authorization Form (PDF).
  2. Call us at 818-847-0121 or e-mail us at support@royerlabs.com to obtain a return authorization number. Microphones that are sent to Royer Labs without a return authorization number take longer to process and return.
  3. Very Important! Make sure to include a commercial invoice stating USA as the Country of Origin and Country of Manufacture. This is vital from a duties standpoint. If either of these two statements are missing, US Customs will charge duties. Any duties assessed will be charged to the owner of the microphone, payable before we release the microphone.
  4. Very Important! Make sure to use a carrier that has their own brokerage system such as Fed-Ex, DHL, UPS etc. and not a direct air carrier. If a direct air carrier is used, any additional broker and/or custom charges will be charged to the sender, payable before we release the microphone and will unnecessarily prolong the repair.
  5. Go over the packing instructions (below) to make sure the microphone is properly packed before you send it. Please note that the owner assumes responsibility for shipping expenses to and from the repair facility.
  6. Ship to:
    Royer Labs
    Attn: Repair Department
    2711 W. Empire Ave.
    Burbank, CA 91504
    U.S.A.

Packing Instructions
Your microphones are precision instruments and must be carefully packed whenever they are shipped. Even microphones in need of repair or service must be packed sufficiently. Proper evaluation by the service department is only possible if no further damage occurs during shipping.

The microphone should be sent in its original wooden presentation case. If you have the flannel mic sock or plastic bag, include that as well.

If you've kept your original cardboard box and foam ends that the mic came in, place the wooden presentation case in this box and seal it. If you have discarded these items, wrap the wooden presentation case with some bubble wrap.

Place this package in the center of a larger box with plenty of packing material (peanuts, popcorn, shredded paper, etc.) around the packed mic.

Be sure to include the Royer repair authorization form with the microphone (and proof of purchase if this is a free warranty repair).

Finally, it is advisable to write "FRAGILE" on several sides of the box. Do not assume that the carrier will be gentle with your package