International Repair Facilities

Australia
Canada
France
Germany
Great Britain
Sweden

Contact Us

Royer Labs
Attn: Repair Department
2711 Empire Ave.
Burbank, CA 91504

support@royerlabs.com

Return Athorization Forms

US Repair Authorization Form

International Repair Authorization Form

Correct Packing

Always pack your microphone well, like this:

correct packing

Incorrect Packing

Do not pack your microphone like this! (these are actual packages we have received)

wrong packing 1

Repair and Service

If you think your microphone is in need of service, please read the shipping instructions, then download and fill out an RA form (choose domestic (U.S.A.) or international below). You will also have to call or email us to obtain a return authorization number.

If you are uncertain about the problem you're having with the microphone, contact the Royer Labs service department at 818-847-0121 or e-mail - Problems can often be as simple as a miswired cable, a preamplifier mismatch, RF interference, etc.

Obtain Return Authorization Number via email

First Name A value is required.

Last Name A value is required.


Email A value is required.Invalid format.

Model Serial Number A value is required.

Brief detailed description of problem
A value is required.

Domestic Repair (within the U.S.A.)

  1. Download and fill out the Royer US Repair Authorization Form (PDF).
  2. Call us at 818-847-0121 or e-mail us at to obtain a return authorization number. Microphones that are sent to Royer Labs without a return authorization number take longer to return.
  3. Go over the packing instructions (below) to make sure the microphone is properly packed before you send it. Please note that the owner assumes responsibility for shipping expenses to and from the repair facility.
  4. Ship to:
    Royer Labs
    Attn: Repair Department
    2711 Empire Ave.
    Burbank, CA 91504

Packing Instructions
Your microphones are precision instruments and must be carefully packed whenever they are shipped. Even microphones in need of repair or service must be packed sufficiently. Proper evaluation by the service department is only possible if no further damage occurs during shipping.

International Repair

International Repair Facilities

Please contact the repair facility in your area.

Canada: Mark Holman mark@hhbcanada.com

France: Cedric Marion cedricjukebox@gmail.com

Germany: Michael Bönninghoff mbo@sea-vertrieb.de

Great Britain: Mark Boffin boffin@funky-junk.com

If we don't have a repair facility close you to please follow the instructions below to send your microphone back to the original factory.

  1. Download and fill out the Royer International Repair Authorization Form (PDF).
  2. Call us at 818-847-0121 or e-mail us at to obtain a return authorization number. Microphones that are sent to Royer Labs without a return authorization number take longer to return.
  3. Very Important! Make sure to include a commercial invoice stating USA as the Country of Origin and Country of Manufacture. This is vital from a duties standpoint. If either of these two statements are missing, US Customs will charge duties. Any duties assessed will be charged to the owner of the microphone, payable before we release the microphone.
  4. Very Important! Make sure to use a carrier that has their own brokerage system such as Fed-Ex, DHL, UPS etc. and not a direct air carrier. If a direct air carrier is used any additional broker and/or custom charges will be charged to the sender, payable before we release the microphone and will unnecessarily prolong the repair.
  5. Go over the packing instructions (below) to make sure the microphone is properly packed before you send it. Please note that the owner assumes responsibility for shipping expenses to and from the repair facility.
  6. Ship to:
    Royer Labs
    Attn: Repair Department
    2711 W. Empire Ave.
    Burbank, CA 91504
    U.S.A.

Packing Instructions
Your microphones are precision instruments and must be carefully packed whenever they are shipped. Even microphones in need of repair or service must be packed sufficiently. Proper evaluation by the service department is only possible if no further damage occurs during shipping.