Repair and Service
If you think your microphone is in need of service, please read the shipping
instructions, then download and fill out an RA form (choose domestic
(U.S.A.) or
international below). You will also have to call or
email us to obtain a return authorization number.
If you are uncertain about the problem you're having with the microphone,
contact the Royer Labs service department at 818-847-0121 or e-mail -
Problems can often be as simple as a miswired cable, a preamplifier mismatch,
RF interference, etc.
Domestic Repair (within the U.S.A.)
- Download and fill out the Royer US Repair Authorization Form (PDF).
- Call us at 818-847-0121 or e-mail us at to obtain a return authorization number. Microphones that are sent to Royer Labs without a return authorization number take longer to return.
- Go over the packing instructions (below) to make sure the microphone is properly packed before you send it. Please note that the owner assumes responsibility for shipping expenses to and from the repair facility.
Ship to:
Royer Labs
Attn: Repair Department
2711 Empire Ave.
Burbank, CA 91504
Packing Instructions
Your microphones are precision instruments and must be carefully packed
whenever they are shipped. Even microphones in need of repair or service
must be packed sufficiently. Proper evaluation by the service department
is only possible if no further damage occurs during shipping.
- The microphone should be sent in its original wooden presentation case. If you have the flannel mic sock or plastic bag, include that as well.
- Hopefully, you've kept your original cardboard box and foam ends that the mic came with. If you have these, place the presentation case in this box and seal it. If you have discarded these items, wrap the wooden presentation case with some bubble wrap.
- This neat little package should be placed in the center of a larger box with plenty of packing material (peanuts, popcorn, shredded paper, etc.) around the packed mic.
- Be sure to include the Royer repair authorization form with the microphone.
- Finally, it is advisable to write "FRAGILE" on several sides of the box. Do not assume that the carrier will be gentle with your package
- Download and fill out the Royer International Repair Authorization Form (PDF).
- Call us at 818-847-0121 or e-mail us at to obtain a return authorization number. Microphones that are sent to Royer Labs without a return authorization number take longer to return.
- Very Important! Make sure to include a commercial invoice stating USA as the Country of Origin and Country of Manufacture. This is vital from a duties standpoint. If either of these two statements are missing, US Customs will charge duties. Any duties assessed will be charged to the owner of the microphone, payable before we release the microphone.
- Very Important! Make sure to use a carrier that has their own brokerage system such as Fed-Ex, DHL, UPS etc. and not a direct air carrier. If a direct air carrier is used any additional broker and/or custom charges will be charged to the sender, payable before we release the microphone and will unnecessarily prolong the repair.
- Go over the packing instructions (below) to make sure the microphone is properly packed before you send it. Please note that the owner assumes responsibility for shipping expenses to and from the repair facility.
Ship to:
Royer Labs
Attn: Repair Department
2711 W. Empire Ave.
Burbank, CA 91504
U.S.A.
Packing Instructions
Your microphones are precision instruments and must be carefully packed
whenever they are shipped. Even microphones in need of repair or service
must be packed sufficiently. Proper evaluation by the service department
is only possible if no further damage occurs during shipping.
- The microphone should be sent in its original wooden presentation case. If you have the flannel mic sock or plastic bag, include that as well.
- Hopefully, you've kept your original cardboard box and foam ends that the mic came with. If you have these, place the presentation case in this box and seal it. If you have discarded these items, wrap the wooden presentation case with some bubble wrap.
- This neat little package should be placed in the center of a larger box with plenty of packing material (peanuts, popcorn, shredded paper, etc.) around the packed mic.
- Be sure to include the Royer repair authorization form with the microphone.
- Finally, it is advisable to write "FRAGILE" on several sides of the box. Do not assume that the carrier will be gentle with your package